Call Center Representative

Location: Charleston
Posted on: October 26, 2024

Job Description:

Title: Call Center Representative - Customer Service

Adecco is assisting a local client in recruiting for a current Call Center Representative - Customer Service job in Charleston, WV. This is for a long-term temporary opportunity. As a Customer Service Representative you will interact with customers via telephone to provide information, process transactions, and reply to inquiries about products and services. You will also be charged with handling and resolving complaints. If you meet the qualifications listed below please Apply Now!

Responsibilities for this Call Center Representative - Customer Service job include:

• Accountable for prompt, accurate, thorough, and courteous responses to call customer inquiries.

• Keep record of customer interactions, record details of inquiries, complaints, or comments, as well as actions taken

• Use computer system to track, gather information, and/or troubleshoot the items raised by the customer

• Achieve productivity standards and goals set by the company while maintaining high level of customer service

• Answer Inbound Call, explaining benefit features and costs and initiating research and follow up as needed.

Qualifications:

• Candidates should possess excellent communication skills, interpersonal skills, and research ability.

• A high school diploma or GED is required.

• Candidate must be able to sit for the majority of their shift

• One to three years of customer service experience.

• Successfully pass the following: Pre-employment job assessments, a background investigation.

Pay for this position is $11.67 hr plus overtime as needed. This is a long-term temporary opportunity.

Adecco provides one of the most comprehensive benefits package in the industry to contract workers. Benefits are available to you as a contractor after one week of employment.

Click on Apply Now to be considered for this Call Center Representative - Customer Service job in Charleston, WV or any related opportunities with Adecco.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

Keywords: , Charleston , Call Center Representative, Administration, Clerical , Charleston, West Virginia